Microsoft 365 users often face issues when updating licenses, especially errors 29 and 44. These problems prevent license assignments or updates, causing disruptions in user access. Understanding the root causes and applying targeted fixes can resolve these issues. This guide explains how to troubleshoot and fix Microsoft 365 license errors 29 and 44 effectively.
Error 29 typically occurs when the system cannot connect to Microsoft services, often due to network issues or incorrect configuration. Error 44 usually relates to license availability, such as insufficient licenses or expired subscriptions. Both errors require checking system status, network settings, and license inventory. Here’s how to address them step-by-step.
First, verify the license status in the Microsoft 365 admin center. Log in to the admin portal and navigate to the ‘Users’ section. Check if the affected user has an active license assigned. If the license is missing, assign it directly from the admin center. Ensure the license type matches the user’s role, such as a standard license for regular users or an admin license for IT staff. If the license is assigned but the error persists, proceed to the next step.
Next, check the internet connection on the device where the error occurs. A weak or unstable connection can prevent communication with Microsoft servers. Test the connection by opening a web browser and accessing https://login.microsoftonline.com. If the page loads slowly or not at all, restart the router or switch to a wired connection. Additionally, ensure the device’s firewall or antivirus software is not blocking Microsoft services. Temporarily disable these programs to test connectivity.
Another common cause is a service outage or regional maintenance. Microsoft occasionally schedules updates or maintenance that temporarily disrupt services. Visit the Microsoft 365 service health dashboard at https://status.live.com to check for ongoing issues. If an outage is reported, wait until Microsoft resolves it before attempting further fixes.
If network and service status are normal, check the license inventory. Log into the Microsoft 365 admin center and go to ‘Billing’ > ‘Subscriptions.’ Confirm that the organization has enough licenses available for the user. If licenses are exhausted, purchase additional ones from the Microsoft Store. Alternatively, deactivate unused licenses to free up space. Ensure the license type is compatible with the user’s role and department.
For advanced troubleshooting, use PowerShell commands to force a license update. Install the Microsoft Online Services Sign-In Assistant and the Azure Active Directory PowerShell module.
Open PowerShell as an administrator and run the following commands:
Connect-MsolService, Get-MsolUser -UserPrincipalName [email@example.com], and Set-MsolUserLicense -UserPrincipalName [email@example.com] -AddLicenses [LicenseSKU].
Replace [email@example.com] with the user’s email and [LicenseSKU] with the correct license code (e.g., contoso:ENTERPRISEPACK). If the command fails, review the error message for specific details.
If all steps fail, contact Microsoft Support. Provide them with the error code (29 or 44), the user’s email, and the steps already attempted. Microsoft technicians can investigate deeper, such as checking internal logs or verifying account status. They may also recommend reactivating the account or resetting the license configuration.
Regularly monitor license usage and network stability to prevent future errors. Assign licenses only to active users and avoid over-licensing. Keep the admin center updated and ensure all devices have the latest Microsoft 365 updates installed. These practices help maintain smooth license management and reduce technical disruptions.
By systematically addressing network, license availability, and service status, most Microsoft 365 license errors can be resolved. Follow these steps carefully, and consult Microsoft Support for persistent issues. Proactive management ensures seamless access to Microsoft 365 services for all users.